Maintenance and technical support play a crucial role in ensuring the smooth operation of information systems, particularly when it comes to computer hardware and software. As part of HLB Tajikistan’s services for the 1C program, our IT technical support team takes charge of monitoring and maintaining the computer systems and networks of our clients’ organizations.
When it comes to technical support and maintenance, outsourcing IT support companies like HLB Tajikistan offer both free and paid services to assist with the products they sell or the services they provide. Technical support can be delivered in various ways, including in-person support by offshore support staff, online chat, phone, email, forum comments, or incident reporting. Larger companies often have in-house IT departments responsible for troubleshooting and providing technical support to their staff. However, smaller and medium-sized enterprises (SMEs) may opt for outsourced IT support to minimize costs and gain operational advantages.
There are different types of IT technical support, including:
The responsibilities of IT technical support include: